Social & Community Housing

Housing Assistant roles are generally an entry-level role within a Housing, Property or Client Services Team, supporting the main function within the business unit. The focus in this role is to support the delivery of housing related services. This involves providing information to clients/tenants as well as referring client enquiries and information from clients to the relevant colleague in the Housing team. Strong administrative & communication skills are required for these roles.

Access and Demand Teams within Social and Community Housing organisations manage applications for housing assistance and the allocation of vacant properties to the right candidates. Teams often work with clients who are at risk of homelessness, some knowledge of the social housing and/or community housing sector is highly beneficial in these roles including knowledge of the relevant waiting list and policy around eligibility, priority and allocation. Transferable skills are often considered if you demonstrate an ability to learn and train and possess strong communication and administration skills.

Pathways Officers generally are part of Assessments and Allocations. You are the first point of contact for people seeking social housing assistance, providing responsive services to people who have immediate, and long-term housing needs. These roles support vulnerable people to apply for and access the range of NSW Government social housing products that are available including social and affordable housing, private rental assistance and temporary accommodation. You ensure that vacant social housing properties are allocated to eligible households in a timely, fair and transparent manner. AN understanding of housing eligibility is highly desirable here, partnered with strong customer service and administration skills.

Tenancy Managers generally take on all facets of property management, providing tenants with high quality property management service to support tenants & goals of the organisation. This can include, sign-ups, in-going and outgoing inspections, rent arrears, tribunal work and working closely with internal and external stakeholders. A full clean driver’s license, previous property management experience, collaborative approach, organised, customer centric and motivated to improve client outcomes.

Technical Officers often also called Asset Officers look after planned and responsive maintenance work. This can be cyclical or immediate repairs. The role generally works with contractors to ensure the work is done to agreed standards. Previous facilities, construction or maintenance experience is required partnered with exceptional customer service and good IT skills. Clean driver’s license is generally needed.

Development roles work within the teams that are building or re-developing new properties for the social & community housing sectors. This could be in partnership with other private or government departments. A background in planning and or projects is highly regarded.

Often Facilities Managers are responsible for a set of buildings such as an Aged Care Facility or Student Accommodation. They can manage properties through a Defect Liability Period by identifying defects and coordinating rectification works with the builder. Facilities Managers will develop and implement property specific Annual Maintenance Plans including the delivery of all building compliance requirements (i.e. Annual Fire Safety Statement). Induction of external contractors and active management of their work. Ensure all residents’ maintenance requests are actioned promptly and courteously. These roles can involve a hands-on component with active involvement in performing maintenance and repairs. The role is also responsible for ensuring Work Health & Safety policies and procedures are met and maintained across the properties.

Involved often in small- and large-scale tenders and projects. Identify improvement opportunities for efficiencies in line with the business goals. Implementing improvements and change with significant impact to the organsiation.